Definitions

Client: Any professional or natural person who is legally capable within the meaning of Articles 1123 et seq. of the French Civil Code, or any legal entity, who visits the Website subject to these general conditions.

Services: http://www.hotel-claridges-menton.com provides Clients with:

Content: All elements constituting the information present on the Website, including texts and images.

Client Information: Hereinafter referred to as “Information(s),” corresponding to all personal data that may be held by http://www.hotel-claridges-menton.com for the management of your account, customer relationship management, and for analysis and statistical purposes.

User: Any Internet user connecting to and using the aforementioned website.

Personal Information: “Information that allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies” (Article 4 of Law No. 78-17 of January 6, 1978).

The terms “personal data,” “data subject,” “processor,” and “sensitive data” have the meaning defined by the General Data Protection Regulation (GDPR: No. 2016/679).

1. Presentation of the website

Pursuant to Article 6 of Law No. 2004-575 of June 21, 2004, on confidence in the digital economy, the identity of the various parties involved in the creation and monitoring of the website http://www.hotel-claridges-menton.com is provided to users:

Owner: SARL MENTONNAISE DE GESTION HOTELIERE

SIRET 407 950 633 00013 – APE 5510 Z – VAT No. FR 01407950633

39 Av. de Verdun, 06500 Menton

Email: hotelclaridgesmenton@gmail.com

Publication Manager: DRIOUECH Mohamed

The publication manager is a legal entity.

Webmaster: OREVE TECHNOLOGIES SARL, 259 boulevard Pereire, 75017 Paris

Host: OVH – 2 rue Kellermann, 59100 Roubaix

Data Protection Officer: DRIOUECH Mohamed

CNIL Declaration: Information available from SARL MENTONNAISE DE GESTION HOTELIERE.

2. General terms of use of the website and services

The Website constitutes a work of authorship protected by the provisions of the French Intellectual Property Code and applicable international regulations. The Client may not reuse, transfer, or exploit for personal purposes any part of the elements or works on the Website.

Use of the website http://www.hotel-claridges-menton.com implies full acceptance of the terms of use described below. These terms may be modified at any time; users are therefore invited to consult them regularly.

The website is normally accessible at all times. Updates are made regularly. Legal notices may also be modified at any time and remain binding upon users.

3. Description of services provided

The website aims to provide information regarding all activities of the company. http://www.hotel-claridges-menton.com strives to provide the most accurate information possible. However, it cannot be held responsible for omissions, inaccuracies, or failure to update the information, whether caused by itself or by third-party partners providing such information.

All information on the website is provided for informational purposes only and may change over time. It is not exhaustive and is subject to modifications since being posted online.

4. Technical limitations

The user agrees to access the site using recent, virus-free equipment and an up-to-date browser. The site is hosted within the European Union in compliance with the GDPR.

The host aims to ensure the highest possible level of accessibility, providing continuous service 24/7. Temporary interruptions may occur for maintenance, infrastructure improvements, failures, or abnormal traffic.

Neither the site nor the host can be held liable for Internet network malfunctions, phone line issues, or computer/telephony equipment problems, particularly those caused by network congestion.

5. Intellectual property and copyright infringement

http://www.hotel-claridges-menton.com owns the intellectual property rights to all elements accessible on the website, including texts, images, graphics, logos, videos, icons, and sounds. Any reproduction, representation, modification, publication, adaptation—regardless of the method or process—is prohibited unless authorized in writing beforehand.

Unauthorized exploitation of the site or any of its elements will be considered infringement and prosecuted in accordance with Articles L.335-2 et seq. of the French Intellectual Property Code.

6. Limitation of liability

http://www.hotel-claridges-menton.com acts as the publisher of the website and is responsible for the quality and accuracy of the published content.

It cannot be held liable for direct or indirect damage caused to user equipment when accessing the website, including damage resulting from incompatible equipment or bugs.

It is also not responsible for indirect damages (such as loss of business or opportunities) resulting from use of the website.

Interactive spaces (e.g., contact form) are available to users. The site reserves the right to delete any content that violates French law, particularly regarding data protection. The publisher may also hold the user civilly or criminally liable for illegal content (racist, defamatory, pornographic, etc.).

7. Management of personal data

Clients are informed of the regulations regarding marketing communication, the Law of June 21, 2014, the Law on Data Processing and Liberties of August 6, 2004, and the GDPR (No. 2016/679).

7.1 Data controller

For personal data collected while creating a user account or browsing the site, the data controller is http://www.hotel-claridges-menton.com, represented by its legal representative.

As data controller, the site undertakes to comply with applicable laws, define the purposes of data processing, provide complete information to users, and maintain an accurate register of processing. It also ensures that data is relevant and accurate.

7.2 Purpose of data collected

The website may process data to:

-enable browsing and manage/track services ordered

-prevent fraud (spamming, hacking): equipment data, IP address, hashed password

-improve site navigation

-conduct optional satisfaction surveys

-send marketing communications (SMS, email): phone number, email address

The site does not sell personal data; it is used only when necessary or for statistical analysis.

7.3 User rights

Under the GDPR, users have the following rights:

-right of access (Art. 15)

-right of rectification (Art. 16)

-right to erase data (Art. 17)

-right to withdraw consent (Art. 13-2c)

-right to restrict processing (Art. 18)

-right to object (Art. 21)

-right to data portability (Art. 20)

-right to determine the fate of their data after death

In the absence of instructions, the site will delete the user’s data unless retention is required by law.

Users may exercise their rights by writing to:

• by email: hotelclaridgesmenton@gmail.com

• or by mail: Hôtel Claridge’s, 39 Avenue de Verdun, 06500 Menton – France

A copy of an identity document must be included.

Users may also submit complaints to the CNIL (https://www.cnil.fr/fr/plaintes).

7.4 Non-disclosure of personal data

The site will not transfer data outside the EU or to countries deemed non-adequate without prior notice to the client.

It undertakes to protect data and prevent access by unauthorized persons. In case of a data breach, the site will inform users as soon as possible.

Personal data may be processed by subsidiaries and subcontractors solely for the purposes defined in this policy.

Access to data is limited to customer service personnel.

8. Incident notification

Although all reasonable security measures are in place, no electronic storage or Internet transmission is completely secure. In the event of a breach, affected users will be notified.

No personal information is published, exchanged, transferred, or sold without the user’s knowledge. Only the acquisition of the company could allow data transfer to the buyer, who would be bound by the same obligations.

Security

The website may use firewalls, pseudonymization, encryption, and passwords to ensure confidentiality.

9. Hyperlinks, cookies, and internet tags

The website contains hyperlinks to other sites with the authorization of http://www.hotel-claridges-menton.com. The publisher cannot verify external content and assumes no responsibility for it.

The website does not use cookies.

10. Applicable law and jurisdiction

Any dispute relating to the use of the website is governed by French law. Unless otherwise required by law, exclusive jurisdiction is granted to the competent French courts.